Refund policy

Last Updated: March 17, 2026

Eligibility for Returns:

Returns are accepted only if the product is delivered with physical damage. Please inspect your order upon arrival and report any damage immediately.

Return Window:

You must initiate a return request within 7 days of receiving your order.

Proof of Damage:

To qualify for a return, you must provide clear photographic evidence of the damage along with your order number.

Return Process:

Contact our customer service team at contact@fixnora.com to report the issue and request a return.
Our team will guide you through the process and provide a return shipping label, if applicable.

Refunds:

Once we receive the returned item and verify the damage, your refund will be processed to the original payment method. Please allow 3 to 5 business days for the amount to reflect in your account.